At Intelsa, we support banks, fintechs, credit unions and insurers with customer service, sales and collections operations designed for demanding customers and a strict regulatory framework. We combine certified human talent with artificial intelligence tools that ensure compliance, traceability and a consistent experience across every channel.
See how we can support your operation
Strict regulatory compliance (Colombia's Financial Superintendence, data protection laws, AML/CFT controls, PCI DSS).
High customer churn and pressure to lower acquisition costs.
Recovering early-stage and charged-off debt without damaging the customer relationship.
24/7 multichannel service with short response times and full traceability.
At Intelsa, we integrate artificial intelligence into every financial operation, from the first inquiry to portfolio management. Our voice and text bots absorb demand peaks without friction, scoring engines prioritize the accounts most likely to pay, and conversation analytics ensures regulatory compliance and quality on every call.
At Intelsa, we support financial institutions in critical operations where regulatory compliance, information security and customer experience carry equal weight. Our teams operate with protocols aligned with the requirements of Colombia's Financial Superintendence and with end-to-end auditable processes.
Higher collection recovery rates with AI-assisted prioritization models.
Shorter handling times and higher NPS across digital and voice channels.
A financial services BPO runs customer service, financial product sales, collections across delinquency stages, data verification and regulated back office processes, so the institution can focus on product, risk and the strategic customer relationship.
We operate with protocols aligned with Colombia's Financial Superintendence, Habeas Data (personal data protection), SARLAFT (anti-money laundering controls) and PCI DSS best practices where applicable. Every interaction is recorded and traceable, agents receive certified training, and operations are audited regularly.
Yes. We cover preventive, early-stage, mid-stage, late-stage and charged-off portfolios, with scripts, channels and scoring models tailored to each stage, always protecting the customer relationship and the institution's reputation.
AI is applied to portfolio prioritization with predictive scoring, service and self-service through voice and text bots, conversation analytics that monitors 100% of calls, and early detection of fraud or default risk.
Banks, fintechs, savings and credit cooperatives, consumer finance companies, insurers, brokerage firms and fund managers can all rely on a BPO specialized in the financial sector.
