We recover your overdue portfolio faster and more efficiently by combining human negotiation strategies with the power of AI. Improve your cash flow and protect your customer relationships.
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The challenge of modern collections is finding the perfect balance: being effective in recovery without sacrificing the customer relationship that took so much effort to build. Traditional high-pressure strategies are obsolete. Our data-driven, empathetic approach succeeds in recovering debt while keeping the door open for future business relationships.
Increase portfolio recovery by up to 30% through AI segmentation and personalized contact strategies and channels for every type of customer.
Our empathetic, omnichannel approach reduces complaints and improves customer perception, facilitating retention.
Automate collection stages and focus expert negotiators only on high-value, complex cases.
We analyze and manage your portfolio in an initial stage, allowing our AI to segment debtors by their contact propensity to define the most effective strategy and communication channel.
Following these initial stages, we prioritize contact through the channels and at the times with the highest propensity for engagement.
Our expert managers step in at the right moment, fully informed on the case, to close payment agreements empathetically and effectively.
We apply predictive models to make smarter decisions, reach out at the right moment, and personalize negotiations:
Predict each debtor's likelihood of payment to prioritize team efforts.
Determine the day and time most likely to result in a successful contact for each individual.
Bots trained to manage initial interactions, answer questions, and propose payment plans, with the ability to escalate to human agents to finalize payment agreements.
Client
A leading company in financial services and payment technology that required a collections partner capable of managing a massive portfolio with complex transactional processes, strict regulatory compliance, and an empathetic experience that would preserve the relationship with the user.
We structured a collection operation segmented by delinquency age with specialized teams, supported by behavioral analytics and artificial intelligence to prioritize contactability, alongside an omnichannel model (voice, WhatsApp, email) that respects the sensitivity of each case.
We improve recovery rates across all delinquency stages, with full case traceability and compliance with financial sector regulatory indicators.
We are the partner that understands that collections are not the end of a relationship, but an opportunity to get it back on track.
Every action is backed by predictive analytics, not just persistence.
We operate in strict compliance with consumer protection laws.
We use the best technology to be efficient and the best human talent to be fair.
Fill out the form and an expert will contact you to design the collection strategy your portfolio needs.
