At Intelsa, we support logistics providers, carriers, couriers and last-mile companies with customer service, shipment tracking, delivery exception management, collections and document back office operations. We combine talent trained in logistics operations with artificial intelligence that responds in seconds, anticipates incidents and keeps the service promise at every point in the chain.
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High volumes of tracking and delivery exception inquiries, with seasonal peaks.
Multi-party coordination between client, shipper, recipient, carrier and last mile.
Claims, shortages, damages and returns management with full traceability.
Collection of freight charges, accessorial services and B2B receivables across multiple payment terms.
At Intelsa, we integrate artificial intelligence into every touchpoint of the logistics operation, from shipment tracking to waybill reconciliation. Voice and WhatsApp bots resolve tracking inquiries in seconds, predictive models anticipate bottlenecks and delivery exceptions, and conversation analytics ensures SLA compliance on every call with B2B clients and end consumers.
At Intelsa, we support logistics providers and carriers in operations where response speed, cargo traceability and SLA compliance define the customer experience and the brand's reputation. Our teams operate with TMS integration, dashboards by route and by carrier, and real-time reporting on delivery exceptions and claims.
Faster response times on tracking inquiries with hybrid bots and AI integrated into the TMS.
Higher B2B receivables recovery with structured follow-up by delinquency stage.
A logistics BPO provides outsourced customer service, shipment tracking, delivery exception and claims management, freight collections and document back office, so the logistics provider or carrier can focus its resources on moving cargo, managing routes and hitting service KPIs.
We combine voice and WhatsApp bots integrated with the TMS to answer tracking inquiries in seconds, 24 hours a day, with handoff to a human agent for complex cases like shortages, damages or rescheduling. Customers get answers on their preferred channel, and the operator reduces the load on its support line.
Yes. We receive and classify delivery exceptions, coordinate the resolution with the assigned operator or carrier, keep the customer informed at every stage, and close each case with full traceability, including shortages, damages, failed deliveries and reverse logistics.
Yes. We cover preventive, early-stage and late-stage collection of freight and accessorial charges, with scripts tailored to each customer type (retail, industrial, ecommerce, operators) and structured follow-up by delinquency stage, protecting the business relationship in every interaction.
Logistics providers, bulk freight carriers, courier and parcel companies, last-mile operators, 3PL fulfillment providers, distributors with their own delivery networks and passenger transportation fleets can all rely on a BPO specialized in logistics and transportation.
